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Frequently Asked Question’s

A great restaurant website

FAQ's

TheAnnapoorna is a home cooked meal ordering and delivery platform.Users on TheAnnapoorna can interact with home chefs, follow them and also ordertheir favorite home cooked dishes directly from these chefs. Anyone who has thepassion of cooking can become a home chef on TheAnnapoorna and start earning byselling their yummy dishes.

Yes,TheAnnapoorna is and always will be free to use

Yes,absolutely. Every chef is a customer as well. You as a chef can also orderdishes from other chefs.

We take no charges from the chef to register on the platform. It’s absolutely free toregister on the platform. A small commission will be levied only when there isa successful order delivery for one of your dishes. (More on commission chargesis given below)

Absolutely  anything  and everything. The only exception lies in beverages containingalcohol, these are strictly prohibited.

As a  chef, all you have to do is make your dish and we will take care of packagingand delivery for you. When you register yourself as a chef on TheAnnapoorna,you also tell us what packaging you will require from a section within the app.We get your desired packaging delivered to you within 48 hours. Our packaging isabsolutely affordable ranging from Rs 2 to Rs. 16. Also, on your first sign upas a home chef, we give you a credit of Rs. 100 to order for packaging.When anorder is placed, you pack your food in these boxes and hand it over to ourdelivery executive who then delivers it to the customer.

Packaging charges are paid by the customer. When a chef uploads a dish on TheAnnapoorna,they mention the packaging that will be used for that particular dish from alist provided within the app. We charge the customer the exact amount andcredit it to chef’s bank account directly along with their earnings when anorder is placed.
The delivery charges are shared between the chefand the customer equally. We charge Rs. 20 each to the home chef and thecustomer on every order.

When  you register as a chef on our platform, you will be asked to put in your bankaccount details. Once an order is successfully delivered to a customer, we willdirectly transfer your earnings into your bank account. You should get yourpayments in a time period no longer than 5 working days.

Yes and  no. There are certain dishes like french fries, fried rice, burgers, salads,etc. which can be made instantly. These dishes completely depend upon you.Users like to get their orders as quickly as possible and therefore werecommend that you have certain dishes in your menu which can be deliveredinstantly. These dishes will be shown under a section called “Quick Bites” onour app.
But we do understand that there are certaindishes which require time. While updating your menu on the app you will beasked to put in the cooking time of your dishes. And for dishes where thecooking time is longer, the user will be intimated accordingly. The user willthen have the option to pre-order these dishes which will give you the timeneeded to cook them.

We  only charge you a small commission when a successful order is made with you.Our commission is dynamic and depends on the food cost you set while uploadingyour dish on TheAnnapoorna. Our commission ranges from 10% to 22% depending onthe food cost.

Dish Cost (Food cost + packaging cost)

Cost paid by the customer (Dish cost + GST on food + delivery cost)

Chef’s Earnings (Dish cost - delivery - commission + packaging cost - GST on commission)

100

125

71

250

282.5

184.4

Don’t  worry, we’ve got you covered. When you are a chef, you have an option to setyour available time for cooking on the app. So say you only want to cook disheson Tuesdays and Thursdays for 2 hours in the afternoon, you can do just that bysetting your availability time to your convenience. Of course, you also have theoption to manually switch your account to offline should a need arise. So,you’ll only get orders when you are online on the app. All other functions willwork for you in your offline time but users won’t be able to place orders toyou.